-  After completing the booking but you have not yet paid, you can still make changes to the booking information or cancel the ticket in permitted cases. Please contact the Customer Care staff of NGOC VIET CAMBO TRAVEL COMPANY for assistance. In addition, we also apply an administration fee for requests to change information on the ticket when the information on the ticket is accepted (this fee is an additional fee in addition to the airline supplier fee.

- Our company always tries to support you in the best way 24/7, however we do not guarantee that all change requests will be implemented immediately. Changes depend on the airlines' policies and regulations. Customer service staff will report detailed conditions for each code when you notify changes to information on the ticket.

With airline ticket booking services, all valid refund requests must comply with the airline's cancellation conditions and must be reported to NGOC VIET CAMBO TRAVEL COMPANY no later than 01 flight day.

For services that are allowed to be refunded, the company will make payment back to customers after the airlines have refunded, usually:

- Airline Ticket Service: ticket refund time is from 7 days - 30 working days depending on the airline